FAQ

Five Star Sitters requires 12 hour notice for any booking made through our website.

All Babysitters have a three hour minimum for a booking.

We provide various memberships for our clients to suite their needs. The Monthly Unlimited Membership provides members with an unlimited number of reservations each month. There are restrictions. Memberships are not transferable and we can only guarantee reservation requests with at least 24 hours notice. Members will be charged their membership fee each month. Members will be notified when their membership is set to expire.

The Reservation Packages Membership provides memberships with a set number of reservations for a discounted rate then a one-time fee. The more reservations per package, the less each reservation costs. Each reservation request is deducted from the number of reservations purchased. Members will be notified when their package is complete and when it has expired. All packages must be used within one year of the purchase date.

When placing part time/full time care providers, or fulfilling a long-term assignment; a one time, non-refundable fee is assessed based on the care provider’s gross annual salary. One-time service fees and other pricing is listed on our Services/Pricing page.

Five Star Sitters guarantees to provide a care provider for reservations made at least 24 hours in advance. If a care provider cancels for an unforeseen issue within 24 hours of the reservation, Five Star Sitters will work diligently to provide members with a different care provider. In the instance where an additional care provider is not available, Five Star Sitters will credit the member’s account for the reservation fee.

For part time/full time positions, we work diligently to ensure that the care provider we find for your family is the perfect match. If for any reason a care provider is terminated or quits, we provide the following credits:

1 – 90 days: Free replacement
91 – 180 days: 50% credit towards your next hire
181 – 365 days: 25% credit towards your next hire

Five Star Sitters only charges members for the reservation fee. Members are required to pay the care provider directly via cash or check.

Please note: Five Star Sitters will assist care providers in attaining fees and payment for any returned checks due to non sufficient funds. Members will be responsible for a $35.00 fee for any check issued to a care provider that is returned in addition for payment of services.

Once we have confirmed a sitter for your reservation, the reservation fee is nonrefundable. In order to receive a refund or credit to your account, you must cancel your request prior to a sitter being confirmed.

Five Star Sitters does not have a formal interview process for on-call care providers. However, we understand the importance of members feeling comfortable with the care providers we are sending them. We are more then happy to arrange a meeting for members to interview one or more care providers prior to making on-call reservations. However, we do want members to know that we cannot guarantee a specific care provider will be available for the requested reservation.

We cannot guarantee the availability of a care provider. However, when making your reservation request, you may include your care provider preferences. We will do our best to fulfill your request preferences. We do require that all reservations are booked through the Service; members may not contact care providers directly concerning reservations.

All reservations must be made directly through Five Star Sitters. We cannot guarantee a reservation, or a service level, if reservations are not made through the Service. Care providers are also instructed not to take reservations directly from members and are assessed a penalty fee for doing so.

If you are interested in a specific care provider for a reservation, you may make that preference during your request. We will then work to secure that preference on the date requested. However, we cannot guarantee their availability.